Refund & Transfer Policy

Sapience is an intimate retreat experience. Every registration is a commitment—not only to your own journey, but to the group field, the facilitators, and our team. When you say yes, we begin preparing for you: paying vendors, booking accommodations, and confirming staffing. Because of the nature of small-scale, high-touch retreats, each cancellation has a significant impact.

We’ve designed the following policy to protect both your investment and the sustainability of this work.

Deposits

  • Your deposit is refundable up to 30 days before the retreat, minus a $250 administrative fee.

  • You may also choose to transfer your deposit once to a future Sapience retreat (within 12 months), if requested 30+ days before the original event.

  • Within 30 days of the retreat, deposits are non-refundable and non-transferable.

Full Payment Cancellations

If you have paid in full (including deposit):

  • 30+ Days Before the Retreat
     You may request a refund, minus a $250 administrative fee, or transfer your full payment once to a future retreat within 12 months.

  • Less Than 30 Days Before the Retreat
     No refunds or transfers will be issued unless your situation qualifies as an approved extenuating circumstance (see below).

Transfers

  • Transfers must be requested at least 30 days before the retreat start date

  • Each participant is eligible for one transfer only

  • Transfers are subject to availability and must be used within 12 months

  • If transferring to a retreat with a higher tuition, you’ll need to pay the difference. No refunds are issued if the new retreat is lower in cost.

Why the 30-Day Cutoff?

Running small retreats means our costs are high and our margins are tight. We rely on every registration to pay facilitators, cover venue fees, and support our team. When someone cancels less than 30 days before the retreat, it’s often too late to fill their spot - yet we've already committed financially on their behalf.

Thank you for understanding the importance of this boundary. It allows us to continue offering this work in a sustainable and ethical way.

Extenuating Circumstances

If something serious and unexpected arises within 30 days of the retreat, you may request a credit or transfer. All requests must be made in writing and include appropriate documentation.

Approved situations include:

  • Death of an immediate family member

  • Severe illness or injury, with a doctor’s note

  • Transmissible illness (e.g., COVID-19, flu), with a doctor’s note

These are reviewed case by case and granted at the sole discretion of the Sapience team.

Illness During the Retreat

If you become ill while on retreat, we will support you with appropriate care. No refunds will be issued once the retreat begins, but we may offer a prorated credit for any missed days (valid for 12 months), depending on the circumstances.

Retreat Cancellations by Us

If we need to cancel a retreat for any reason, you’ll receive a full refund or credit. Please note we’re not responsible for any travel or accommodation costs.